1803 Adonis Avenue, Henderson NV 89074 - (702) 343.9248 –
My experience in answering customer inquiries as well as diagnosing and resolving technical issues complements my proficiencies in Windows-based environments, Internet and MS Office applications. I enjoy challenges and often find solutions to issues before they are escalated. Give me a call today to hear my wonderful phone voice!
11/2012 - CIW Web Design Specialist
10/2012 - CompTIA Project+
09/2012 - Microsoft Technology Associate (MTA) Web Development Fundamentals
06/2012 - CompTIA A+
05/2012 - CIW Web Foundations Associate
Bachelor of Science - Information Technology, Security Emphasis (expected graduation 01/2014)
Associate of Science - Multimedia/Web Design
Current - Freelance / Contract Work
Technical Support and IT Consulting – Customer assistance and email support pertaining to computer software, computer hardware and email issues. Perform hardware and software support and installation. Train customers on Microsoft and Adobe Suite application operation. Assist customers needing backup or retrieval of data.
01/2007 - 10/2008 Sage Software, Tampa, Florida
eLearning Administrator (contracted) - Enterprise level eLearning (eLogic) Administrator for Learning and Development department. Also responsible for departmental education on intranet and internet applications and functionalities. Daily eLearning new account maintenance and technical administration for all company employees and Sage product resellers (about 3500 users).
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